Privacy Policy

This privacy policy provides you with details about how we collect and process your personal data.

Nine Thirty Two Ltd (“we”, “us”, “our”, “ninethirtytwo”) is the data controller and we are responsible for your personal data.

It is important that the information we hold about you and your business is accurate and up to date. Please email hello@ninethirtytwo.com if your personal information changes.

Identity Data, such as your name.
Contact Data, such as your address, email address and telephone number.
Financial Data, such as credit card details.
Transaction Data, such as PayPal, Stripe, GoCardless and Direct Debit records.
Technical Data, such as your IP address, device type, browser version and operating system.
Profile Data, such as order history, contact preferences and form responses.
Usage Data, such as products and services you view and the duration of website interaction.
Marketing and Communications Data, such as newsletter preferences and information you opt-in to receive.

We collect data using a variety of methods, including:

Direct interactions: You may provide personal data when filling in forms on our website, speaking to us, meeting with us (whether in-person or via an online platform), or communicating with us via email, chat, or social media.

Automated technology: When you browse our website, we may collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please refer to our Cookies Policy for further information about cookies we use and how you can manage them.

Analytics/stats providers such as Google Analytics;

Advertising networks based inside or outside the United Kingdom.

Search providers such as Google and Bing.

Contact, Financial and Transaction Data from providers payment and delivery services, such as PayPal, Stripe and GoCardless.

Identity and Contact Data from publicly availably sources, such as Companies House and the Electoral Register.

We will use your personal data in a legally-permitted manner. This includes:

As necessary to complete a project for you.
To fulfil orders.
Where it is necessary for our legitimate interests (or those of a third-party).
Where we need to comply with a legal or regulatory obligation.

If we need to use your personal data for a purpose unrelated to the original basis for which we collected data, we will notify you and explain the change of purpose.

You will receive marketing communications from us if you have:

Requested information from us; or
Purchased goods or services from us; or
Subscribed to receive marketing communications; and
in each case, you have not opted out of receiving marketing communications.
We will not share your personal data with any third-party for marketing purposes without your express consent.

You have the right to withdraw consent to marketing from us at any time by emailing us at hello@ninethirtytwo.com or by clicking the Unsubscribe link in any marketing email you receive.

We may share your personal data with the parties outlined below:

Nettl/Grafenia, who we partner with to fulfil services.
Delivery and logistics companies.
Our Customer Relationship Management (CRM) provider.
IT and Email providers.
Developers and technical experts.
Professionals and advisers, including lawyers, insurers, and accountants.

Our systems and processes are designed to prevent your personal data from unauthorised access, alteration, or disclosure. We limit access to your personal data to employees, agents, contractors and third-parties that have a business need to access such data. We require third-parties to whom we transfer data to respect the security of your personal data and to treat it in accordance with the law. We only allow third-parties to process your personal data for specified purposes and in accordance with our instructions.

In the event we suspect a breach of personal data, we will notify you and, where legally obliged to do so, we will notify applicable regulators.

We will retain your personal data for as long as necessary to fulfil the purposes it was collected for.

Legally we have to keep basic information about our customers for six years after they cease being a customer for tax purposes.

You have rights under data protection laws, including the right to:

Request a copy of your personal data.
Request correction of your personal data.
Request restriction of processing your personal data.
Withdraw consent of use of your personal data.
For further information about your legal rights, please visit www.ico.org.uk.

If you wish to exercise any of your legal rights, please email hello@ninethirtytwo.com. We will not charge a fee requests we are obligated to fulfil under data protection laws, unless your request is unfounded, repetitive or excessive, in which case a fair fee will be charged.

We aim respond to all legitimate requests within 30 days, but it may take longer if your request is complex, or if you make multiple requests.

Our website may include links to third-party websites and systems. Clicking these links may allow third-parties to collect your personal data. We have no control or influence over third-parties and therefore you should read the privacy notices of any third-party website or system you visit.